Human-centered Design: Seeing what’s missing

When analyzing a situation,
ask yourself the following question:
Are there dogs that aren’t barking?
Dan Greller

During a recent train trip I came across the following information display:

Click on the image for a larger version.

What is missing?

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While the display shows when the trains are leaving, and from which platform, it does not show you the current time, so it’s not as useful as it could be. There would be a few ways to include the current time here, for example, showing it in the banner on top of the screen, or putting the time until the train is leaving (instead of the absolute time) next to the train information. And yeah, there are likely clocks in the train station, but you have to look for them. The time should be integrated in the information display.

The funny thing is, you’d likely only find out about the missing time by watching people at the station. And yeah, most will use their cellphones or wristwatches (if they still wear one). And yeah, like the comment at the beginning of the posting said — it’s very hard to notice what is missing.

Categories: General Tips, Improving your Creativity, Realizing Creative Projects, Something to Think About


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